What time is check-in?
What time is check-in?
Check-in time: 2:00pm
Check-in time: 2:00pm
Check-out time: 11:00am.
Yes, our reception is available 24 hours and will be welcoming guests who arrive in late hours. We would be grateful if you could let us know in advance if you are to arrive later than 11pm.
Our check in time is 2pm. If you need your room before that, the room needs to be booked from the previous night. You are welcomed to leave your luggage prior to check-in at no charge
We may not affirm the late check out before you arrive, for it depends on the vacancy upon your arrival.
If it is available, your room can be extended with the rates below:
Late check out until 3pm: room charge of 30% hotel tariff
Late check out until 6pm: room charge of 50 % hotel tariff
Any time after 6pm:a nightly charge.
To guarantee your reservation, we will take your credit card information at reservation( No transaction will happen).
We will take full payment for your reservation on arrival.
Please make payment with credit card or cash (JPY).
We accept the following credit cards: AMEX, Visa, Master, Diners Club, JCB, Nicos, UC, DC, Saison and Union Pay
Should the reservation cancelled prior to 12 pm (local time) on the day of arrival, no charge will be incurred. If your reservation is cancelled any later than that, you will be charged for the first night of your intended stay.
No-show will also result in the penalty charge for the first night of your intended stay.
Up to 1 child under 5 years old per bed, can share the existing bedding of parents for free.
All children above 6 years old need to be counted as an adult.
*We do not have extra beds.
Breakfast fee for children:
0-3 years old: free
4-8 years old: 515 JPY
All children above 9 years old: 1030 JPY
Baby cribs are available in every standard twin rooms on a complimentary basis.
Please kindly give us a request in advance to arrange it for you, for the numbers are limited.
Use limited to babies from 0-12 months
Our rooms can accommodate:
Single: 1 person.
Economy double, standard twin and universal room: 2 people.
Please note: Standard twin rooms can also accommodate a baby-crib.
Please refer to “Children policy” section if you have children with you.
Luggage storage is available to all guests at reception at no charge.
You are welcomed to store your luggage prior to your check in and after your check out.
For guests who have second reservation with us, we could store luggage at the reception
(This applies to guests who return and check in again within 7 days).
Guests may receive letters and courier envelopes at free of charge.
For anything larger, packages, boxes, suitcases and baggage, we are able to handle them, but please claim them in advance. Due to the limited storage place, we request that shipments to arrive close to your arrival date or during your stay.
Any unclaimed delivery or the receiver’s name unknown, may result in returning to the sender.
We do not accept cash on delivery.
There is no safe box in guest rooms, but we offer safety deposit service (safety box) at the reception at no charge.
Please apply for the Sunroute club card at the reception.
The application fee is 500 JPY.
For member benefits, please refer to our chain website or our reception staff will be happy to assist you.
Sunroute club membership: http://www.sunroute.jp/english/membership.html
Wi-Fi and Wired Internet access are for complimentary and available throughout the hotel. We also have free PC in our lobby for the guests.
To make an international phone call, please push the outside call button+010+country code and the phone number.
Bath sets, bath towels, tooth brush, razor, hair brush, cotton swab, shower cap, shampoo, conditioner, body soap and hand soap.
We have air-conditioning in every guest rooms and has function of temperature control..
Following foreign channels can be watched in your room at no charge: CNN, CCTV, KTV.
Pay TV is available in all guest rooms. Any titles could be viewed with 1,000 JPY per day.
We have daily laundry service (No service on Sundays and national holidays)
Laundry will be ready in the evening if it is handed to the reception by 10am ( Mon- Sat).
Laundry charge depends on the items you have, so please see the price list on the laundry slip in your room.
There is Coin-operated laundry on the 2nd floor.
24 hours available.
We have Currency exchange machine at the hotel lobby.
The currency we accept at the exchange machine are as follows;
US Dollar, Australian Dollar,Singapore Dollar,Euro,Great Britain Pound, Thai Baht, Malaysian Ringgit, Indonesian Rupiah, Yuan Renminbi, Hong Kong Dollar, New Taiwan Dollar, Won.
Both photo copy and fax services are available at the reception.
We have delivery service: Yamato transport takkyubin.
Please come to the reception if you need this service.
We do not have room service.
We have 4 parking lots (which need to be reserved in advance. Fee: 1500 JPY per night.) , and coin parking area. If both parking is full, we could introduce the closest toll parking.
Reservations for breakfast are not for necessary.
Buffet breakfast will be served at “Royal Host” from 6:30am to 10:30am (Fee: 1030 JPY).