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FAQ

Check in and check out & Payment

Can I request a late check-out?

Can I request a late check-out?

We may not affirm the late check out before you arrive, for it depends on the vacancy upon your arrival.

If it is available, your room can be extended with the rates below:

Late check out until 3pm: room charge of 30% hotel tariff

Late check out until 6pm: room charge of 50 % hotel tariff

Any time after 6pm:a nightly charge.

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Payment & Cancellation policy

When do you charge the room fee?

When do you charge the room fee?

To guarantee your reservation, we will take your credit card information at reservation( No transaction will happen).

We will take full payment for your reservation on arrival.

Please make payment with credit card or cash (JPY).

We accept the following credit cards: AMEX, Visa, Master, Diners Club, JCB, Nicos, UC, DC, Saison and Union Pay

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Children policy & Room capacity

Do you have baby cribs?

Do you have baby cribs?

Baby cribs are available in every standard twin rooms on a complimentary basis.

Please kindly give us a request in advance to arrange it for you, for the numbers are limited.

Use limited to babies from 0-12 months

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Luggage storage/Safety box

Can I send parcels or luggage to the hotel in advance?

Can I send parcels or luggage to the hotel in advance?

Guests may receive letters and courier envelopes at free of charge.

For anything larger, packages, boxes, suitcases and baggage, we are able to handle them, but please claim them in advance. Due to the limited storage place, we request that shipments to arrive close to your arrival date or during your stay.

Any unclaimed delivery or the receiver’s name unknown, may result in returning to the sender.

We do not accept cash on delivery.

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Other services and Questions

Do you have any laundry service?

Do you have any laundry service?

We have daily laundry service (No service on Sundays and national holidays)

Laundry will be ready in the evening if it is handed to the reception by 10am ( Mon- Sat).

Laundry charge depends on the items you have, so please see the price list on the laundry slip in your room.

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